FAQs

HOW QUICKLY WILL MY ORDER ARRIVE AFTER I HAVE MADE THE PURCHASE?

Orders usually take about 1-5 business days to arrive, often less. Once your order is shipped, you'll receive a shipping confirmation email. Free Shipping if you order above $75. We ship globally and use the best service providers to make sure you get your orders on time.

I MADE A MISTAKE WHEN ORDERING AND/OR ENTERING MY SHIPPING AND BILLING INFORMATION. WHAT DO I DO?

After you place your order, you have a one-hour window to edit the address. If your order has not been shipped yet, we are more than happy to correct the shipping address for you. Just send a note to founder@shopbrownboy.com with your correct shipping address and we will update it for you.

HOW DO I KNOW WHAT SIZE I AM?

See our detailed Size Chart for exact measurements. Don't worry too much, if you have a fit question send us your measurements at founder@shopbrownboy.com Your best bet is to just ask us. We will make sure you get the right fit.

HOW SHOULD I WASH MY BROWN BOY PRODUCTS?

To make things easier for you we have come up with a unique idea. We have dedicated an entire section in our website to explain customers on how to take care of any product they buy from us. 

In our Product Guide section we have laid out several measures you can take to maintain the wellness of your garment while respecting the environment. At Brown Boy, we strongly support the Earth in her fight to sustenance and encourage you to do the same.  

WHAT IS YOUR REFUND & EXCHANGE POLICIES?

We want you to absolutely love your stuff (and we really believe you will)! However for any reason, if you're not happy with it, please let us know and we'll work it out. See our Refund Policy for more details. 

HOW MUCH DOES SHIPPING COST?

Shipping is free for all orders above $75. For any order below $75, we charge a nominal fee of $5. 

WILL I HAVE TO PAY ANYTHING EXTRA IF THE T-SHIRTS ARE SENT TO ME INTERNATIONALLY?

Every international shipment that enters a new country can be charged with the local import duty and the local sales tax. This is different for all countries and it also differs from package to package. 

If you are looking for information specific to a country we are happy to help. Just shoot us an email on founder@shopbrownboy.com and we'll get back to you.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

We take pride in creating high-quality products and are continuously working to improve our methods for quality control. All of our pieces are designed & created in-house at our studio in Kolkata by a small team that obsesses over every detail. We do not outsource and we do not overproduce. Instead of overwhelming the customer with limitless choice, we focus on offering our members tightly edited collections of key pieces that people can build a wardrobe around. 

We keep posting "Behind The Scene" pictures on Instagram and Facebook. Do track us there. 

QUESTIONS, COMMENTS, CONCERNS OR FEEDBACK?

Always feel free to contact founder@shopbrownboy.com if you have any questions, comments or concerns. We appreciate any feedback you may have. 

WHAT IS ORGANIC? WHAT IS FAIR TRADE? HOW DOES THIS HELP FARMERS?

We're glad you asked! You can find all the answers here. If you still have more questions, email us and we will get back to you.