Returns

We want you to love your Brown Boy products as much as we love making them. Here is our detailed guide to our "Return Policy" 

 

What is our Return/Exchange policy?

Brown Boy offers a 7 DAYS FREE RETURN / EXCHANGE SERVICE. The policy allows customers to raise the return/exchange request of a product within 7 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. Our exchange service is absolutely free.

CHECKLIST

1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).

2. Please note that any product on sale is Non-Refundable. 

 

Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order.

 

How do I return a product?

In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or simply email us at founder@shopbrownboy.com within 7 days from receiving the goods. 

 

Will I get complete refund against my order? 

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.

In case of cancellation

 

 Refundable

 Condition

 Handling/Convenience Charges

 Yes

 If the order is not shipped

In case of Return

 Handling/Convenience Charges

 No

 NA

 

How long will the return process take?

Once we receive the returned product, our quality executive will inspect the product within 72 hours. Once the product is QC passed, your refund/exchange will be initiated within 2 business days. 

 

How will I receive my Refund?

Payment Mode Refund Mode Time needed for refund
Credit Card/ Debit Card/ Net Banking Refund back to  Credit Card/ Bank Account - Payment Gateway Mode. Payment Gateway: 5-7 Business Days

 

Where do I return my product?

Please email us with regard to your email. All instructions (including the address) would be communicated via email.

It is the buyers responsibility to return the goods in proper condition. We do not reimburse return shipping costs.


What if I want another size?

We will happily accept returns of items that do not fit correctly and exchange them for the correct size depending on availability. Please check, double check, and ask us plenty of questions about the sizing chart to ensure that you are ordering the correct size. 

We are unable to exchange or refund used, laundered or customer damaged goods. Items that do not match these criteria are non-returnable and will be denied. Please place the unused, unwashed, resalable t-shirts with original tags in a secure and waterproof postal bag.

Make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order. Email us if your t-shirts does not arrive and we'll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.